Lumi Domestic Support ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use it, and your rights.
Who we are
Lumi Domestic Support, a home services business based in Hampshire offering cleaning, man & van moving, waste collection, and bio-hazard cleaning.
Contact: Lumidomestic@outlook.com · 07757 619527
What information we collect
When you use our contact form, quote estimator, or reviews page, we may collect:
- Your name and email address
- Details of the service you're enquiring about, and any message you send us
- Photos you choose to attach to an enquiry
- Your rating and review text, if you leave a review
How we use your information
- To respond to your enquiry and provide you with a quote or booking
- To carry out the service you've booked
- To improve our website and services
- To display reviews (with your permission) to help other customers
We do not sell your personal information to third parties.
How your information is handled
Enquiries and reviews submitted through our website are processed using Formspree, a third-party form service, and delivered to our email inbox. We may also contact you via WhatsApp if you reach us through that channel. Your information is only used to communicate with you about your enquiry or booking.
How long we keep your information
We keep enquiry and booking information for as long as reasonably necessary to provide our services and meet any legal or accounting obligations, after which it is deleted.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to how we use your information
To exercise any of these rights, contact us at Lumidomestic@outlook.com.
Cookies
Our website does not use tracking or advertising cookies.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.